Before moving into our new condo, I called the city to set up our water billing. They responded that our condo association went through a private vendor for water, and I would have to set up billing through them.
So, I called my community manager, and asked her how I would set up water, and she assured me that the condo association would just bill me, and it would be no problem. Especially since I had already filled out paper work with my move-in date for the association fees.
Imagine my surprise when I got a water bill on Monday for $393.39!!! I panicked, then realized it was for 2 months — October 6 through December 12. Ok, so it’s still a huge bill, but it’s 2 months worth. THEN I realized that we had closed on our house on 10/30, so we were being billed for the previous owners’ water usage! I immediately called the condo association.
First, the woman I talked to tried to tell me it was my problem, and that I’d have to work it out with the previous owners.
I said, “excuse me?” YOU do the billing, not me. Also, I notified you of my closing date, and my association fee bill was correct. ”
She responded with “Oh, well we don’t do the billing for the water, that’s a separate company.”
I responded with, “Your company’s contact info is on my bill, was I supposed to notify the meter-reading company of my move-in date?”
“Oh, no, we do that for you,” she said.
I replied, “So then it sounds like you were supposed to notify the meter company, not me.”
She said she’d call me back on Tuesday. She didn’t. I called today, and got the same run-around, although this time I was prepared. I explained that I had talked to the community manager about the water bill, and she had informed me it would start on my closing date. The guy said he’d talk to the community manager, and get back to me.
What I don’t understand is why this is so complicated. Can’t they just print up a new bill for the previous owners, and one for me, and we each pay what is needed? I understand that a separate company reads the meter, but can’t they just talk to them about how to best divide up the fees? The bills are printed by the condo association. ARRRRGGGG!!
I’ll let you know how it all turns out. Also — this seems ridiculously high even for 2 months of usage.